CRM Analyst
Could you be our new Customer Analyst? You're the person to understand what affects revenue, forecast and flag underperforming metrics and suggest rigorous statistical measurements for improvements
We usually respond within a day
You're an Analyst with experience in CRM. You're the sort of person to understand what affects revenue, forecast and flag underperforming metrics and suggest rigorous statistical measurements for relevant improvements to process and analysis.
It this position you will have an opportunity to:
- Monitor key performance metrics (KPIs) as well as collecting business inputs to understand what affects revenues, acquisitions and player activity in specified period. Forecast and flag underperforming metrics to the appropriate stakeholders
- Suggest, implement and perform rigorous statistical measurements for relevant processes and analysis
- Conduct regular and ad hoc analysis, with a focus on Campaign Analytics, highlighting what makes certain campaigns successful and others less so. Documenting best practice ensuring that these are used for future campaigns as well as highlighting optimisation areas
- Conduct Financial Analytics, update the management team on budget targets, reporting on which metrics and brands are over and under performing
- Experience enhancements, take the lead in analysing the impact of changes to product, site/mobile experience and new product launches with the aim of concluding whether an acceptable return on investment was delivered or not
- Support the stakeholders like Head of CRM, Product Teams, and including third party partners and others with reports and analysis
- Assist in maintaining data integrity and accuracy by working with BI
- Mentoring team members with best practices and using industry specifics.
- Perform meaningful interactions with the CEO.
- Offering solutions within the analytical function. Organising tasks into a formulated way for the rest of the teams.
- Providing a clear and understandable path through different scenarios within the businesses.
- Ability to take personal responsibility whilst maintaining and coordinating the different data teams.
- Support business decisions of key stakeholders through using different analytical tooling
- Taking lead into analytical projects with other members of the team and working with different business units.
To be successful in this role you need to have:
- Experience in iGaming industry (Sportsbook and game of chance)
- Good understanding of different bonus mechanics
- Experience manipulating large datasets using SQL, Webhooks, Python or similar
- Working with custom queries within SQL
- Experience within data visualisation tools (PowerBI / Tableau)
- Understanding of hypothesis-driven statistics
- Analytical skills: Excellent problem solving and critical thinking skills, ability to research information is a must
- Experience in using GoogleBigQuery, Snowflake and Google Analytics
- To have knowledge of statistical methods
- Flexibility and interest in working in a dynamic environment
- Highly proficient in spoken and written English
- Have experience with leading big projects and team leading
- Have an understanding of investigating data warehousing and understanding the logic behind it.
- Experience in manipulating data structures and modelling through data. To have the knowledge of what is possible through using analytical tools
We will show our gratitude by:
- Creating a relaxed, exciting and fun international English-speaking environment
- Working in an awesome brand-new office in Ülemiste City
- Organising different company and team events
- Offering Seesam insurance and Stebby for sports
- Creating an opportunity to learn and develop
- Offering a competitive salary based on experience and motivation package.
Nabuminds specialises in providing CRM, Business Intelligence, Content Marketing, Data and Graphic Design services for e-commerce businesses.
We actively seek to improve our clients’ operational efficiency, as well as the customer experiences they offer. We do this by providing actionable insights that are detailed, yet accessible. We do things with a high level of automation, and our work is infused with inspired creativity at every step.
Our Data Scientists provides decision making assistance and models to improve operational efficiency and customer experience. The Analytics team to provide insights on specific topics. Our Business Intelligence team makes information accessible. Together with the right technology we deliver the foundation for highly automated and effective CRM solutions.
Learn more about Nabuminds: https://nabuminds.com/
As we strive to achieve our mission we reaffirm our commitment to Diversity, Equity, and Inclusion (DEI). We are proud to employ people of all backgrounds who possess the talent, energy, and focus to accelerate our vision forward and to tell our story. Each employee is encouraged to bring their whole self to work, knowing that NabuMinds values individuality as much as we value collaboration.
- Department
- Analytics
- Locations
- Tallinn
- Remote status
- Hybrid Remote
Tallinn
Perks and benefits
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Hybrid Working
Hybrid working is the name of the game at Nabuminds. We understand that some people love being in the office, whereas others prefer to work from home. That’s why we’ve adopted a hybrid working model – to ensure that everyone’s preferences are catered for.
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Health-Forward
Employee health and vitality is crucial to the success of any business, and that’s no different with us. That’s why we have a comprehensive health partnership with a leading healthcare business, which means our employees have access to great healthcare from anywhere, at any time. We’ll also compensate you in full for the first three days if you happen to become ill.
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Highly Social
We sit down for breakfast together each week, and everyone’s out in the courtyard watching when there’s a big sporting event being shown. We also have a generous budget for team events, and that’s without mentioning our epic summer and Christmas parties!
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Comfortable Work Environment
Not only will you find a fully stocked kitchen, ergonomic chairs and height-adjustable desks here at Nabuminds, but we also allow you to choose the working tools you need for you to operate at your very best. Our employees’ comfort is extremely important to us.
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Referral bonus
Earn a bonus of up to €2,000 net when we hire someone that you refer to us! Our employees are encouraged to share our job ads and be Nabuminds ambassadors.
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Holidays
Having enough downtime throughout the year is crucial to a person’s wellbeing. That’s why we offer five full weeks of paid vacation for you to spend time with family and friends, or perhaps discover that amazing destination you’ve been dreaming of.
Why NabuMinds?
To us, a workplace is about way more than just work. It’s a place to develop your skills, forge strong bonds with colleagues and make friends for life. It’s also a place that you should genuinely enjoy yourself in. We spend over a third of our lives working, so might as well enjoy it, right?
It’s time for you to work somewhere awesome!
About NabuMinds
We’re focused on using data to benefit e-commerce operations. Our Data Scientists provide decision-making assistance and models to improve operational efficiency and customer experience. Our Analytics team provides insights, and our Business Intelligence team makes the information accessible.
Highly automated and effective CRM solutions are what we’re all about.
CRM Analyst
Could you be our new Customer Analyst? You're the person to understand what affects revenue, forecast and flag underperforming metrics and suggest rigorous statistical measurements for improvements
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