CRM QA Specialist
Could you be our new CRM QA Specialist?
CRM QA Specialist is responsible for ensuring that a flawless CRM strategy is delivered to customers across multiple markets and products. This role takes part in defining QA processes and best practices as well as further developing test procedures.
This role will heavily collaborate with CRM Execution, Retention and Creative teams as part of an aligned Global CRM strategy.
If this sounds like something you would excel at, keep reading!
In this position you will have an opportunity to:
- Create, review, maintain, and execute test plans and test cases
- Identify CRM campaign deficiencies and suggest solutions to ensure the highest quality across Casino, Live Casino and Sportsbook
- Work with CRM teams throughout the entire campaign life cycle and perform planned and ad-hoc testings
- Perform specific scenarios and investigative testings to determine the possible causes of issues and present the results in a comprehensive manner
- Establish, evolve and document processes and best practices that would ensure quality goals are met and shared with CRM
- Oversee all aspects of quality assurance which will include various reward mechanics, bonus configurations, CRM comms and bonus redemption process
- Collaborate with other teams such as CRM Retention, Execution and Creative to gather and/or share information relating to QA activities
- Stay up-to-date with issues raised by customer service and offer solutions to ensure the best possible customer experience
To be successful in this role you need to have:
- A keen interest and/or knowledge in gaming products
- Previous experience in iGaming (preferred)
- Experience in managing testing projects, planning and implementing testing strategy and methodology (seen as an advantage)
- Previous experience with user research and user testing
- Problem solving attitude and a customer-centric mindset
- Experience with CRM and CMS tools like Wordpress, Salesforce, Optimove, Solitics or Emarsys (preferred)
- Willingness to learn and go the extra mile
We will show our gratitude by:
- Creating an exciting and fun international English-speaking environment
- Working in a brand-new office in Ülemiste City
- Organizing different company and team events
- Offering extra sports compensation via Stebby + private health insurance
- Creating an opportunity to learn and develop
- Offering a competitive salary based on experience and an awesome benefits package
If this seems like a challenge you are looking for, apply and let’s have a chat!
Sounds great, but what do we do?
We are a growing company focused on use of data to benefit e-commerce operations. Our Data Scientists provide decision making assistance and models to improve operational efficiency and customer experience. The Analytics team to provides insights on specific topics. Our Business Intelligence team makes information accessible. Together with the right technology we deliver the foundation for highly automated and effective CRM solutions.
Learn more about NabuMinds: https://nabuminds.com
As we strive to achieve our mission we reaffirm our commitment to Diversity, Equity, and Inclusion (DEI). We are proud to employ people of all backgrounds who possess the talent, energy, and focus to accelerate our vision forward and to tell our story. Each employee is encouraged to bring their whole self to work, knowing that NabuMinds values individuality as much as we value collaboration.
- Department
- CRM
- Locations
- Tallinn
- Remote status
- Hybrid Remote
Tallinn
Perks and benefits
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Hybrid Working
Hybrid working is the name of the game at NabuMinds. We understand that some people love being in the office, whereas others prefer to work from home. That’s why we’ve adopted a hybrid working model – to ensure everyone’s preferences are met.
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Health-Forward
Employee health and vitality is crucial to the success of any business, and that’s no different with us. That’s why we have a comprehensive health partnership with a leading healthcare business, which means our employees have access to great healthcare from anywhere, at any time. We’ll also compensate you in full for the first three days if you open a sick leave.
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Highly Social
We sit down for breakfast together each week, and everyone’s in the lounge area watching when there’s a big sporting event being shown. We also have a generous budget for team events, and that’s without mentioning our epic Summer and Christmas parties!
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Comfortable Work Environment
Not only will you find a fully stocked kitchen, ergonomic chairs and height-adjustable desks here at NabuMinds, but we also allow you to choose the working tools you need for you to operate at your very best. Our employees’ comfort is extremely important to us.
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Referral bonus
Earn a bonus of up to €2,000 net when we hire someone that you refer to us! Our employees are encouraged to share our job ads and be NabuMinds ambassadors.
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Holidays
Having enough downtime throughout the year is crucial to a person’s wellbeing. That’s why we offer five full weeks of paid vacation for you to spend time with family and friends, or perhaps discover that amazing destination you’ve been dreaming of.
Why NabuMinds?
To us, a workplace is about way more than just work. It’s a place to develop your skills, forge strong bonds with colleagues and make friends for life. It’s also a place that you should genuinely enjoy yourself in. We spend over a third of our lives working, so might as well enjoy it, right?
It’s time for you to work somewhere awesome!
About NabuMinds
We’re focused on using data to benefit e-commerce operations. Our Data Scientists provide decision-making assistance and models to improve operational efficiency and customer experience. Our Analytics team provides insights, and our Business Intelligence team makes the information accessible.
Highly automated and effective CRM solutions are what we’re all about.
CRM QA Specialist
Could you be our new CRM QA Specialist?
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