As an Infrastructure Administrator (Atlassian suite), you will be responsible for maintaining, configuring, and continuously improving Atlassian toolset and the company's CRM infrastructure.
You will play a key role in ensuring that internal platforms - especially Jira, Confluence, Jira Service Management, and CRM-related tools - are reliable, secure, well-integrated, and aligned with business needs.

You will support day-to-day operations, troubleshoot incidents, provision users, and work closely with stakeholders across CRM, Product, Infrastructure, IT, and Security teams to enable efficient and frictionless workflows.

In this position you will have the opportunity to impact on:

Atlassian & Tool Administration:

• Configuration, maintenance, and administration of the Atlassian Suite (Jira, Confluence, Jira Service Management, Bitbucket, etc.)

• Evaluating, managing, and optimizing Atlassian add-ons to meet team and business needs

• Supporting and maintaining integrations between Atlassian, CRM tools, and other internal systems

• Working with teams to improve processes and efficiencies (e.g. Jira workflows, custom fields, automation)

• Managing service desk queues and Slack-based support channels

CRM & Business Enablement:

• Management and optimization of CRM tools and supporting platforms

• Translating business requirements into technical configurations and solutions

• Consulting with stakeholders and management on system improvements and changes

• Contributing to the architecture of technical solutions that meet evolving business needs

Training, Documentation and Governance:

• Communicating new functionalities, changes, and best practices to teams

• Contributing to user training and onboarding for Jira and related tools

• Documenting system changes, processes, and user guidance

To be successful in this role, you need to have:

• 2+ years of practical experience in a similar Infrastructure / Atlassian administration role

• Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders

• A highly self-motivated, reliable, and proactive mindset

• A service-oriented attitude with the ability to handle challenging support situations

• Practical experience administering Atlassian products (Jira, Confluence, Bitbucket, Jira Service Management)

• Fluent spoken and written English

What will make you to stand out:

• Experience in dealing with Atlassian marketplace applications and integrations

• Experience in integrating CRM tools with other systems

We will show our gratitude by:

• Offering working tools of employees´ own choice - Company makes sure everyone feels comfortable in the office and has all the necessary tools one might need

• Creating an exciting and fun international English-speaking environment

• Working in a modern office in Ülemiste City

• Organizing different company and team events

• Offering extra sports compensation via Stebby + private health insurance

• Creating an opportunity to learn and develop

• Offering a competitive salary based on experience and an awesome benefits package

Sounds great but what do we do?
We are a growing company focused on the use of data to benefit e-commerce operations. Our Data Scientists provide decision-making assistance and models to improve operational efficiency and customer experience. The Analytics team provides insights on specific topics. Our Business Intelligence team makes information accessible. Together with the right technology we deliver the foundation for highly automated and effective CRM solutions.

Learn more about NabuMinds: https://nabuminds.com

As we strive to achieve our mission we reaffirm our commitment to Diversity, Equity, and Inclusion (DEI). We are proud to employ people of all backgrounds who possess the talent, energy, and focus to accelerate our vision forward and to tell our story. Each employee is encouraged to bring their whole self to work, knowing that NabuMinds values individuality as much as we value collaboration.