CRM Executive
Could you be our new CRM Executive?
The CRM Executive executes the CRM strategy to increase customer lifetime value across all products. The role will be responsible for helping to grow the CRM programme across our markets and all stages of the customer lifecycle.
It will also involve collaborating cross functionally with the CRM Retention team, Acquisition, Product, Creative and Technology teams as part of an aligned Global CRM strategy.
If this sounds like something you would excel at, keep reading!
In this position you will have an opportunity to:
- Execute CRM activity across multiple markets and products
- Assure that the planned activity goes out as intended, with a strong customer focus and maximum commercial impact
- Implement and utilize technology, data and processes to improve the effectiveness of CRM campaign delivery
- Troubleshoot issues and work closely with the customer support team
- Collate player statistics in a presentable and meaningful manner
- Utilize these stats to review current promotions and drive further profitability in the future
- Establish a close working relationship with the CRM Retention team to ensure full support and execution of all campaigns via email, log-in messages, push notifications, website banners, website content & SMS
- Work with the Casino and Sportsbook Product team and input to their roadmap
To be successful in this role you need to have:
- Previous experience in iGaming - it's a must
- A keen interest and/or knowledge in gaming products
- Numerically strong mind with good reporting skills
- Experience of working in CRM and/or Product
- Strategic thinking and a customer-centric mindset
- Good IT skills, including strong experience with Microsoft Office (Excel, Word, Outlook, etc.)
- Experience with CRM and CMS tools like WordPress, Salesforce, Optimove, Solitics, or Emarsys - it's a must
We will show our gratitude by:
- Creating an exciting and fun international English-speaking environment
- Working in a brand-new office in Ülemiste City
- Organizing different company and team events
- Offering extra sports compensation via Stebby + private health insurance
- Creating an opportunity to learn and develop
- Offering a competitive salary based on experience and an awesome benefits package.
If this seems like a challenge you are looking for, apply, and let’s chat!
Sounds great, but what do we do?
We are a growing company focused on using data to benefit e-commerce operations. Our Data Scientists provide decision-making assistance and models to improve operational efficiency and customer experience. The Analytics team to provide insights on specific topics. Our Business Intelligence team makes information accessible. Together with the right technology, we deliver the foundation for highly automated and effective CRM solutions.
Learn more about NabuMinds: https://nabuminds.com
As we strive to achieve our mission, we reaffirm our commitment to Diversity, Equity, and Inclusion (DEI). We are proud to employ people of all backgrounds with the talent, energy, and focus to accelerate our vision and tell our story. Each employee is encouraged to bring their whole self to work, knowing that NabuMinds values individuality as much as we value collaboration.
- Department
- CRM
- Locations
- Tallinn
- Remote status
- Hybrid Remote
Tallinn
Perks and benefits
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Hybrid Working
Hybrid working is the name of the game at Nabuminds. We understand that some people love being in the office, whereas others prefer to work from home. That’s why we’ve adopted a hybrid working model – to ensure that everyone’s preferences are catered for.
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Health-Forward
Employee health and vitality is crucial to the success of any business, and that’s no different with us. That’s why we have a comprehensive health partnership with a leading healthcare business, which means our employees have access to great healthcare from anywhere, at any time. We’ll also compensate you in full for the first three days if you happen to become ill.
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Highly Social
We sit down for breakfast together each week, and everyone’s out in the courtyard watching when there’s a big sporting event being shown. We also have a generous budget for team events, and that’s without mentioning our epic summer and Christmas parties!
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Comfortable Work Environment
Not only will you find a fully stocked kitchen, ergonomic chairs and height-adjustable desks here at Nabuminds, but we also allow you to choose the working tools you need for you to operate at your very best. Our employees’ comfort is extremely important to us.
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Referral bonus
Earn a bonus of up to €2,000 net when we hire someone that you refer to us! Our employees are encouraged to share our job ads and be Nabuminds ambassadors.
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Holidays
Having enough downtime throughout the year is crucial to a person’s wellbeing. That’s why we offer five full weeks of paid vacation for you to spend time with family and friends, or perhaps discover that amazing destination you’ve been dreaming of.
Why NabuMinds?
To us, a workplace is about way more than just work. It’s a place to develop your skills, forge strong bonds with colleagues and make friends for life. It’s also a place that you should genuinely enjoy yourself in. We spend over a third of our lives working, so might as well enjoy it, right?
It’s time for you to work somewhere awesome!
About NabuMinds
We’re focused on using data to benefit e-commerce operations. Our Data Scientists provide decision-making assistance and models to improve operational efficiency and customer experience. Our Analytics team provides insights, and our Business Intelligence team makes the information accessible.
Highly automated and effective CRM solutions are what we’re all about.
CRM Executive
Could you be our new CRM Executive?
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